EAP Mediation and Training Services
MWI partners with Employee Assistance Programs (EAPs) and their client organizations to help employees resolve workplace and employment-related conflicts efficiently, confidentially, and constructively.
By addressing disputes early, organizations can reduce disruption, strengthen workplace relationships, improve morale and productivity, and minimize the risk of costly legal claims.
Workplace mediation gives employees and managers an opportunity to address difficult situations directly, improve communication, achieve resolution, and return to work with greater clarity and confidence.
MWI also provides negotiation, communication, and conflict management training programs that equip teams with practical tools to navigate difficult conversations, collaborate more effectively, and strengthen working relationships across the organization.
Types of Disputes and Situations We Support
Workplace & Employment
Conflicts between employees and supervisors, communication breakdowns, team tension, discrimination concerns, interpersonal disputes, and other workplace challenges.
Higher Education
Student-to-student, student-to-faculty, and faculty-to-faculty conflicts, tenure and departmental disputes, academic integrity concerns, and pre-disciplinary matters.
Workshops & Skill Building
Interactive workshops on topics including Managing Difficult Conversations, Giving and Receiving Feedback, From Bystander to Upstander, and other communication and conflict management topics.
Additional Services for EAPs and Client Organizations
Negotiation & Communication Training
MWI has trained thousands of professionals and staff members to transform adversarial interactions into collaborative, problem-solving conversations that produce stronger outcomes and healthier working relationships.
Training programs can be customized to meet the specific needs and goals of each organization. Popular topics include Negotiation Skills, Difficult Conversations, Influence Without Authority, and Collaborative Communication.
Ombuds Services
MWI Ombuds services provide employees with access to an independent, impartial, informal, and confidential resource for discussing workplace concerns, exploring options, and navigating challenging situations constructively.
Ombuds services can help organizations strengthen communication, improve morale, increase employee retention, and build a healthier conflict management culture.
Corporate Dispute Resolution Programs
MWI helps organizations design and implement conflict management systems that encourage employees to address concerns early and constructively.
Services may include mediation, facilitation, arbitration, training programs, and customized dispute resolution pathways tailored to the organization’s needs and culture.
For More Information
To learn more about MWI’s EAP mediation, training, ombuds, and workplace conflict resolution services, please contact Josh Hoch, MWI's Director of Mediation and Ombuds Services, for additional information or a customized proposal.
