EAP Mediation and Training
MWI provides Employee Assistance Programs (EAPs) and their client companies with support services designed to help employees resolve workplace, employment, and other disputes efficiently and economically. By resolving conflicts that would otherwise consume limited resources and often result in costly legal claims, MWI’s neutrals provide a valuable resource for resolving disputes early and often while increasing productivity and morale.
The purpose of workplace mediation is for employees to have an opportunity to address and resolve challenging situations with co-workers or supervisors, achieve closure, and return to work focused, productive, and confident that the matter has been addressed.
Negotiation and Communication Skills trainings equip organizational teams with the skills and tools to negotiate more effectively internally and externally, resulting in stronger business outcomes and improved relationships
Types of disputes to be mediated include:
Workplace / Employment
Any combination of disputes between employees and management, discrimination claims, and communication issues
Higher Education
Student/student, student/faculty, faculty/faculty, tenure, inter and intra-departmental, pre-disciplinary matters concerning conduct and academic honesty
Other
One-hour workshops on topics including Managing Difficult Conversations at Work, Giving and Receiving Feedback, From Bystander to Upstander, and more
MWI also offers the following services to EAPs and their client companies:
Negotiation & Communication Training
MWI has trained thousands of professionals and staff members to build their capacity to transform adversarial approaches to negotiation into problem-solving collaborations, producing better outcomes for all parties while enhancing long-term working relationships. Training programs may be customized to meet the specific needs and interests of the client organization. Topics include: Negotiation Skills, Difficult Conversations, Influence Without Authority, and Collaborative Communication.
Ombuds Service
Provides staff with a unique and confidential channel for voicing complaints and resolving conflicts. This includes opportunities to seek advice on handling difficult situations, insights about company policy, and services designed to build morale, productivity, and the capacity to manage conflicts independently.
Corporate Dispute Resolution Programs
Provides employees with tools and choices to resolve their disputes early and often. These tools include preparing employees to resolve their disputes internally through training and providing employees with such services as mediation, meeting facilitation, and arbitration.
For More Information about EAP Mediation and Training
Please contact Josh Hoch at 617-895-4028 or jhoch@mwi.org with questions about EAP dispute resolution resources and a detailed proposal for your review.
