EAP Mediation Services for Workplace Conflict
MWI partners with Employee Assistance Programs and their client organizations to provide confidential workplace mediation, conflict resolution support, and practical training for employees, managers, HR teams, and leadership.
Our mediation services help organizations address disputes early, reduce workplace disruption, improve communication, and prevent conflicts from escalating into grievances, investigations, turnover, or legal claims.
Were You Referred to MWI by Your EAP?
If your Employee Assistance Program referred you to MWI for workplace mediation or conflict resolution services, you may contact Josh Hoch directly. Josh can answer questions, learn more about the situation, and discuss appropriate next steps.
Workplace Mediation Services
MWI provides workplace and employment mediation for EAPs and the organizations they serve. Mediation gives employees, managers, and teams a structured opportunity to address difficult workplace issues directly, confidentially, and constructively.
Through mediation, participants can clarify concerns, improve communication, discuss the impact of workplace conflict, explore practical options, and develop agreements that help them move forward with greater clarity and confidence.
Why EAPs Partner with MWI
MWI makes it easy for EAP providers and client organizations to access experienced workplace mediators when conflict begins to affect employees, teams, or organizational performance.
Experienced Workplace Mediators
MWI mediators are experienced in workplace, employment, higher education, organizational, and interpersonal disputes.
Confidential Process
Mediation gives participants a private setting to discuss concerns, identify interests, and work toward practical agreements.
Remote or In Person
MWI provides mediation remotely nationwide and in person throughout Massachusetts and the surrounding region.
Easy Referral Support
We work with EAP case managers, HR professionals, organizational leaders, and referred clients to create a responsive referral process.
Common Workplace Mediation Referrals
Mediation can be helpful whenever workplace conflict is interfering with communication, trust, morale, productivity, or the ability of employees and teams to work effectively together.
Employee and Supervisor Conflict
Disputes involving communication breakdowns, expectations, feedback, performance concerns, management style, trust, or working relationship challenges.
Team and Coworker Conflict
Interpersonal disputes, personality conflicts, team tension, collaboration challenges, and recurring patterns of miscommunication.
Respectful Workplace Concerns
Concerns involving workplace behavior, respect, inclusion, harassment, discrimination, retaliation, or the impact of difficult workplace interactions.
Higher Education Disputes
Student-to-student, student-to-faculty, faculty-to-faculty, departmental, academic, pre-disciplinary, and campus workplace conflicts.
How Workplace Mediation Works
Referral
The EAP, HR team, manager, organization, or referred client contacts MWI to discuss the situation and determine whether mediation may be appropriate.
Intake
The mediator meets separately with participants to explain the mediation process, answer questions, and understand each person’s perspective.
Mediation Session
Participants meet with the mediator to discuss concerns, clarify issues, identify interests, and explore workable options for moving forward.
Resolution and Next Steps
When appropriate, participants develop practical agreements, communication commitments, or next steps that support a healthier working relationship.
Additional Services for EAPs and Client Organizations
Negotiation and Communication Training
MWI provides customized training programs that help employees, managers, and teams navigate difficult conversations, improve collaboration, and strengthen working relationships.
Popular topics include Negotiation Skills, Difficult Conversations, Influence Without Authority, and Collaborative Communication.
Ombuds Services
MWI Ombuds services provide employees with access to an independent, impartial, informal, and confidential resource for discussing workplace concerns, exploring options, and navigating challenging situations constructively.
Corporate Dispute Resolution Programs
MWI helps organizations design and implement conflict management systems that encourage employees to address concerns early and constructively. Services may include mediation, facilitation, arbitration, training, ombuds services, and customized dispute resolution pathways.
Trusted Since 1994
MWI brings more than three decades of professional dispute resolution experience to EAP providers and the organizations they support.
Contact MWI About Workplace Mediation
Whether you were referred by your EAP, need help with a current workplace conflict, or are looking for a mediation partner for your organization, contact Josh Hoch, MWI’s Director of Mediation and Ombuds Services. Josh can discuss the situation, answer questions about the process, and help determine an appropriate next step.
