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Mediation Services

Resolve disputes with experienced mediators and a practical path forward.

MWI helps individuals, businesses, and organizations address workplace, commercial, housing, trusts and estates, and other complex disputes. Our panel brings experience across a wide range of matters, with responsive case management to help you identify a mediator suited to your needs.

Schedule a CallView Mediators

Service Overview

A constructive path forward for a wide range of disputes.

MWI helps individuals, attorneys, businesses, and organizations resolve conflict through experienced mediators and responsive case management. Our panel brings diverse professional backgrounds and approaches to matters involving legal, financial, organizational, and interpersonal concerns.

Workplace & Employment

Help people address conflict arising from employment relationships and workplace interactions, whether the goal is to resolve a legal claim or find a better way to work together.

Business & Commercial

Help parties navigate disagreements involving business relationships, transactions, and financial interests, with attention to practical solutions and commercial realities.

Organizational & Institutional

Support resolution of conflict within and across organizations, where differing responsibilities, competing priorities, and ongoing relationships can add complexity.

Civil & Personal Matters

Help individuals and other parties work through disputes affecting their rights, resources, responsibilities, and relationships, before or during litigation.

These broad areas are a starting point. Contact MWI to discuss your situation and explore whether mediation is a good fit.

Why Choose MWI

Experienced mediators.
Support at every step.

Finding a path forward starts with the right people and a well-managed process. MWI helps you select a mediator suited to your matter and coordinates the details from your first inquiry through the conclusion of mediation.

Since 1994 Helping people move toward resolution.

A Mediator Suited to Your Matter

We help you identify a mediator whose experience, subject matter knowledge, and approach fit the dispute and the needs of the parties.

Responsive Case Management

A dedicated point of contact helps coordinate scheduling, logistics, and communication so parties can focus on preparing for a productive mediation.

Breadth of Experience

Our panel brings diverse backgrounds in law, business, public service, and conflict resolution, with perspectives that reflect the legal and human dimensions of disputes.

More Than Three Decades of Service

Since 1994, individuals, attorneys, businesses, and organizations have turned to MWI for thoughtful, professional dispute resolution services.

MWI Mediation Panel

Meet Our Mediators

Meet selected members of MWI’s nationwide mediation panel. Contact us for help identifying a mediator whose experience and approach fit your matter.

Aaron A. Arzu

Aaron A. Arzu

Experienced facilitative mediator and attorney who helps parties address business, regulatory, governance, housing, and organizational disputes.

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Carol Kamm

Carol Kamm

Attorney, mediator, and Boston College Law School negotiation educator who has mediated more than 125 cases through MWI’s District & Municipal Court Mediation Panel.

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David Grossbaum

David Grossbaum

Mediator, arbitrator, and retired trial attorney with extensive experience in insurance coverage, professional liability, personal injury, and commercial disputes.

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Nnena Odim

Nnena Odim

Attorney, mediator, ombuds, trainer, and consultant with extensive experience addressing workplace, family, organizational, and interpersonal conflict.

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Roy Baroff

Roy Baroff

Attorney, mediator, organizational ombuds, and educator who has mediated more than 1,000 legal, workplace, employment, and organizational matters.

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Chuck Doran

Chuck Doran

Experienced mediator, ombuds, and dispute resolution professional who helps organizations and individuals address workplace and organizational conflict.

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Lisa Pomerantz

Lisa Pomerantz

Experienced mediator and attorney who works with parties in employment, workplace, commercial, partnership, and other business-related disputes.

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James Duane

James Duane

Experienced mediator and arbitrator who helps parties navigate workplace, employment, commercial, and other complex disputes.

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Why Mediation?

Many disputes can be resolved without the cost and uncertainty of litigation.

Mediation gives parties an opportunity to address concerns, explore options, and work toward practical solutions with the guidance of a neutral third party.

Reduce Costs

Mediation often helps parties avoid the expense, disruption, and time commitment associated with prolonged disputes.

Resolve Matters Faster

Parties can often reach resolution more quickly than through formal litigation or administrative processes.

Maintain Relationships

Mediation supports productive communication and can help preserve important workplace and business relationships.

Create Practical Agreements

Solutions are developed by the parties themselves rather than imposed by a judge, arbitrator, or third party.

Our Process

A clear, supported path from initial inquiry to resolution.

MWI helps parties move through the mediation process efficiently with thoughtful mediator selection, responsive coordination, and support at each stage.

01

Initial Consultation

Contact MWI to discuss the dispute, goals, timing, costs, and answers to your questions.

02

Mediator Selection

MWI recommends a mediator whose experience and approach fit the matter.

03

Preparation

The mediator and case management team help participants prepare for a productive mediation.

04

Mediation Session

Parties meet virtually or in person to discuss concerns, explore options, and negotiate solutions.

05

Resolution

Parties work toward a mutually acceptable agreement. When agreement is not reached, mediation can still help clarify the issues and available options.

Mediation FAQs

Questions before getting started?

Learn what to expect, how to choose a mediator, and how MWI can help you take the next step.

What is mediation?

Mediation is a process in which an impartial mediator helps parties discuss concerns, identify interests, explore options, and work toward a mutually acceptable agreement. The mediator guides the conversation. The parties decide whether to agree and on what terms.

Can MWI help with my type of dispute?

MWI’s panel brings experience across a wide range of civil, personal, workplace, business, and organizational matters. You do not need to know which category your dispute falls into. Contact us to discuss your situation and explore whether we have a mediator suited to your needs.

Can I contact MWI before the other party agrees?

Yes. You can contact MWI to ask questions and explore the process before the other party has agreed to participate. We can discuss possible next steps, including how to invite the other party to consider mediation.

How do I choose a mediator?

You can review our mediator profiles or ask MWI for guidance. We help parties identify a mediator based on relevant experience, approach, availability, and the needs of those involved. You do not need to select a mediator before contacting us.

How much does mediation cost?

Fees depend on the mediator, the nature of the matter, and the time needed for preparation and mediation. Contact MWI for information about rates, any applicable administrative fees, and payment arrangements for your matter.

Do I need an attorney to participate?

Parties may participate with or without an attorney, depending on the matter and any applicable requirements. An attorney can provide advice about your rights, options, and proposed agreements. The mediator serves as an impartial facilitator and does not act as either party’s attorney.

Is mediation confidential?

Mediation is designed to support private, candid discussions. Before the process begins, the mediator explains the confidentiality terms and any applicable limits or exceptions. Ask MWI about the arrangements for your particular matter.

Can mediation take place online or in person?

Yes. MWI offers mediation virtually and in person, depending on the mediator’s availability, the needs of the parties, and the nature of the dispute. We can discuss the format and scheduling options when you contact us.

What happens if we do not reach an agreement?

The mediator does not impose a decision. Parties may resolve some issues, continue discussions, or consider other available options. Even without a full agreement, mediation can help clarify concerns and identify possible next steps.

Does MWI work with EAP providers?

Yes. MWI partners with Employee Assistance Program providers to offer workplace and employment mediation services. Contact us to discuss a referral or learn more about working with MWI.

Have another question? Email Josh Hoch or call 617-895-4028.

Get Started

Let’s talk about your dispute.

Connect with Josh Hoch to discuss your situation, explore whether mediation is a good fit, and learn about mediator availability, fees, and next steps. You do not need to choose a mediator before contacting us.

Schedule a Call

Josh Hoch

Director of Ombuds & Mediation Services

Mediation Articles

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Preparing Mediation Statements

Mediation statements offer parties an alternative approach to preparing for the mediation by having each party define success in advance, which in turn increases the chance of reaching an agreement.
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Don’t Compromise in Mediation – Try Collaborating!

Rather than idealizing compromise, I aim to help parties in mediation and participants in MWI's Negotiation Skills Workshops and mediation trainings try a different approach: collaboration.
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Mediation Techniques to Resolve Conflict in the Workplace

Conflict in the workplace in inevitable. MWI mediators are experts at helping people across the country resolve conflict in the workplace and manage hundreds of disputes in any given year.…