WEF Events Conference Ombuds Frequently Asked Questions (FAQs)
The following information is designed to inform you about the WEF Events conference ombuds program.
1. What does a Conference Ombuds do?
An ombuds (or ombudsman or ombudsperson) identifies and helps resolve concerns that come up during a conference. In addition, the ombuds is available to serve as an impartial third party to help manage conflict and help conference participants find fair solutions to problems. The ombuds also provides information about conference policies, procedures, services, and programs, and makes referrals to other resources with the permission of the individual. After a conference, the ombuds offers recommendations to senior management about policy changes.
2. How do I contact a Conference Ombuds Team Member before, during, or after a WEF Event?
Contact information for the WEF Events conference ombuds can be found on this page, or you may use the confidential web form at the bottom of this page.
3. What does an ombuds not do?
The ombuds do not replace other roles or procedures at WEF Events. In addition, the ombuds does not provide legal advice or counseling and does not make decisions on the issues brought to her. Discussing an issue with the ombuds does not constitute formal notice to leadership about the existence of a problem. The ombuds will, however, help attendees find resolution or help find the proper channels to provide management with information about an issue (without identifying where the information came from).
4. Who can use the ombuds service?
All WEF Event attendees, staff, exhibitors, and anyone else participating in a WEF Event with a conference-related concern are welcome to contact the ombuds. You may contact the ombuds anytime, including after hours, and she will reply within 24 hours.
5. What types of concerns are brought to the ombuds?
Any concern that an attendee is unsure how to handle including concerns about communication issues, harassment of any kind, discrimination, disability access, sexual misconduct, safety concerns, among other concerns.
6. What happens when you contact an ombuds team member?
The ombuds will: provide you with enough time and space to air your concerns in private; listen carefully to your concern or complaints; help you develop a list of options for resolving your concerns; provide or obtain answers to questions you have regarding a policy or procedure; and work with you to develop a strategy for resolution.
7. What might I gain by contacting the ombuds?
Insight into a complicated situation; a clearer perspective on an issue or concern; enhanced ability to effectively deal with a problem; identification and clarification of options; develop an effective communication plan to resolve interpersonal issues; find a resolution to an ongoing problem that is impacting your ability to enjoy the conference.
8. What authority does the ombuds have?
The ombuds has the authority to contact senior management at WEF to bring issues to the attention of those with authority to address concerns, and make recommendations for a change in policy or practice when appropriate. The ombuds does not have the power to mandate anyone (staff, management, other attendees) to do anything they choose not to do.
9. What happens to information provided to the ombuds?
As a matter of policy, the ombuds destroys all information regarding a matter when that matter is resolved or within one month of no activity. The ombuds does not retain any information that would identify the individuals involved in a conflict, dispute, or complaint. The ombuds keeps general statistics and periodically reports general problem areas to leadership. The ombuds does not keep information that would identify individuals who have contacted the ombuds. The ombuds will review data with an eye towards highlighting emerging issues, identifying trends, highlighting vulnerable groups, and suggesting areas of improvement with management.
10. How does the Conference Ombuds differ from Employee Relations or Human Resources professional?
Employee Relations and Human Resource (ER/HR) professionals assist managers and employees of the organization in establishing, following, and applying Human Resource-related policies and procedures. They may conduct formal investigations, make or modify policies, and accept formal notice of a claim on behalf of the organization. As a result, the ER/HR professional cannot always extend complete confidentiality to individuals who come forward with issues. The ER/HR professional’s role is also not completely neutral because they are part of the management structure, and they must directly represent and protect the interests of the organization.
An organizational conference ombuds’ function is to provide informal assistance in surfacing and resolving issues. While they can recommend that an organization consider establishing or revising policy, the ombuds plays no formal role in enforcing or deciding to implement policy. The ombuds does not conduct formal investigations. However, they do assist in identifying or creating options for resolution, including referrals to formal channels with investigatory powers. Because they are not part of the management structure of the organization, an ombuds does not accept notice for the organization and can extend near absolute confidentiality (except in the instance of imminent threat of serious harm, as jointly defined by the organization and the ombuds, at the discretion of the ombuds). The ombuds is impartial and does not advocate for the individual, groups, or the organization. The only advocacy role is for a fair and equitable process.
The roles of the ombuds and the ER/HR professional are not competing roles; they are complementary. When the two functions work together in an effective partnership, they can yield tremendous benefits to a conference and the organization by maintaining an environment that encourages the use of multiple options to surface and resolve issues and to improve systemic policies and procedures.
11. How does the Conference Ombuds differ from a lawyer?
The conference ombuds role is quite different from that of a lawyer, who is an advocate for their client and associated with more formal processes and the legal system. An organizational ombuds maintains neutrality and impartiality when working with visitors, while a lawyer must advocate for their client. Though some organizational conference ombuds may have legal training and experience with issues of the law, ombuds do not provide legal advice.
12. How does the Conference Ombuds differ from a Mediator?
While many ombuds are trained as mediators and often use mediation skills and techniques as one of many approaches to problem-solving and conflict management, the conference ombuds role is broader and connected to the organization. A mediator is typically an outside professional focused on helping people solve a specific issue or problem, as compared with the ombuds who has a broader scope of work.
13. What sort of issues and concerns can I bring to the Conference Ombuds?
A full range of topics can be brought to the Conference ombuds, including but not limited to:
- All types of identity-based concerns
- Harassment (including sexual harassment)
- Free speech and free expression
- Integrity issues / Intellectual property / Research concerns
- Conflicts of interest
- Problems with the hotel
- Safety concerns
- Issues related to the organization
14. If I have a concern on someone else’s behalf at the Conference, may I contact an ombuds team member, or is this service only for people who are concerned about themselves?
Ombuds welcome those with a serious concern about others or any conference situation, as well as those with a complaint about something that affects them. When in doubt, contact the conference ombuds.
15. How does the ombuds remain impartial?
The ombuds’ effectiveness and credibility is based on a commitment to being fair and supportive of each conference participant who contacts the ombuds. The ombuds is not part of any one department at WEF and are independent subcontractors to WEF, which allows the ombuds to be impartial. The ombuds’ job is to help people make informed decisions for themselves with the ombuds’ assistance and support.
16. Will an ombuds team member participate in formal meetings?
No. The ombuds cannot serve as a witness and does not participate in any formal grievance process. The ombuds will not testify in formal judicial or administrative hearings. However, the ombuds is available to facilitate informal discussions with the consent of the other participants. If the ombuds is asked to serve on a committee, it will be done in an advisory capacity only.
17. How is the ombuds unique and different from other resources at WEF Events?
The goal of the ombuds is to support and inform those who work at WEF Events about conflict management options to address and resolve concerns. In addition, the ombuds offers a confidential, independent, and informal resource for all WEF Event attendees. This means that people can speak with the ombuds with the assurance that the ombuds will not report what was told unless someone would be harmed if nothing was reported. Also, the ombuds is a change agent who identifies patterns and causes of conflict at a conference and brings those issues to the attention of senior management.
18. Are there some things that will not be kept confidential?
Yes. If the ombuds determines that an imminent threat of serious harm exists and/or there is suspicion of abuse of any kind, the ombuds has the right to disclose this information. This determination will be made at the sole discretion of the ombuds. In those situations in which the ombuds believes that talking with other individuals may help, and there is not a risk of harm to self or others, the visitor will be asked for permission before any disclosures are made. If you have particular concerns about confidentiality, please be sure to raise the issue when you talk with the ombuds. This confidentiality cannot be “waived” by users of the ombuds service because the privilege of confidentiality belongs to the ombuds and not to the users of the service. Because confidentiality is so important to the ombuds, all communications with the ombuds are made with the understanding that they are confidential, off-the-record, and that the ombuds will not be called to testify as a witness in any formal or legal proceeding to reveal confidential communications.
19. Will the ombuds talk to my attorney or testify for me or for the company if I choose to file a grievance or lawsuit?
No. Once a matter is in a formal process, including legal action, the ombuds does not have any further involvement, unless the parties want to try mediation or other confidential services of the ombuds in an attempt to resolve the issue. The ombuds will maintain the confidentiality of all dealings and communications and will assert any and all legal protections to maintain that confidentiality. The ombuds reserves the right to uphold confidentiality even when the person using the services of the ombuds requests disclosure.
20. Can the user of the ombuds services remain anonymous?
Yes, users can remain anonymous. You can call the ombuds to discuss an issue without giving your name. If you would like to remain anonymous, the ombuds will work with you to find a way to address your concern in a way that does not reveal your identity.
21. Does the Conference Ombuds Team report to WEF on issues they dealt with at the conference?
The ombuds, without breaching the confidentiality of any communications by people using the service, will provide WEF with feedback on the nature of issues raised at a WEF Event and any insights or observations about systemic issues relating to WEF Events.
22. What if my question is not listed here?
Please contact a WEF Event Ombuds Team Member, at www.mwi.org/wef-ombuds to get your questions answered.
