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Remote Training

Conciliation and DR Training for Judges

Presented by the Trial Court Standing Committee on Dispute Resolution

This remote training introduces attorneys to court-connected conciliation services in the District Court and the Probate and Family Court. Participants will build practical skills, review ethical standards, and learn how to manage the conciliation or JSC process effectively.

Learning Objectives

What You'll Learn

Participants will strengthen their understanding of conciliation, ethical practice, communication strategies, and practical techniques for managing court-connected dispute resolution effectively.

Conciliation Process Learn the structure, goals, and flow of conciliation.
Ethical Standards Review ethical obligations, neutrality, and confidentiality.
Communication Skills Practice reframing, listening, questioning, and negotiation techniques.
Court-Connected ADR Understand the role of conciliation within the Massachusetts court system.

Live Remote Training

Training Schedule

Zoom-Based Program

Day 1

Thursday, June 4, 2026

12:00 PM – 4:00 PM

Zoom Training Session

Day 2

Thursday, June 11, 2026

12:00 PM – 4:00 PM

Same Zoom link as Day 1

Zoom Access Information

Participants will receive Zoom access information directly from Timothy M. Linnehan.

Training Materials

Program Resources

Download the agenda, slides, and faculty information for the program.

Training Manual

Conciliation Manual

Download the full manual or review individual chapters by topic.

Chapter 1: Training Overview and Requirements
Download Chapter 1
  • About the training
  • Trainer and facilitator background information
  • Rule 8 conciliator training requirements
  • Conciliator skills checklist
Chapter 2: Training and Communication Skills Slides
Download Chapter 2
  • Conciliator training slides
  • Communication skills slides
Chapter 3: ADR and Conciliation Process
Download Chapter 3
  • Glossary of ADR processes
  • Conciliation process overview
  • ADR spectrum
  • Ten Steps to Settlement
Chapter 4: Ethical Standards and Case Scenarios
Download Chapter 4
  • Summary of ethical standards
  • Hypothetical case scenarios
  • Confidentiality in mediation
Chapter 5: Bias, Listening, Interviewing, and Negotiation
Download Chapter 5
  • Cognitive barriers and bias
  • Active listening techniques
  • Negotiation strategies
  • Interviewing skills
Chapter 6: Resistance to ADR and Settlement Challenges
Download Chapter 6
  • Overcoming resistance to ADR
  • Settlement challenges
  • Conflict resolution strategies
Chapter 7: Role Play Materials
Download Chapter 7
  • Role play exercises
  • Fishbowl demonstrations
  • Observer questions
Chapter 8: Forms, Guidelines, and Sample Documents
Download Chapter 8
  • Sample participation agreements
  • Sample reports and forms
  • Conciliator guidelines

Role Plays

Use these materials for demonstrations, role play exercises, and participant practice.

District Court Role Plays
Probate & Family Court Role Plays
Checklist and Fishbowl Materials

Videos

Watch the training videos below.

Feedback

Training Evaluation

Please complete the evaluation form after the training. Your feedback helps improve future programs and training materials.

Complete the Training Evaluation

Contact Information

For questions about conciliation training, training materials, or this webpage, contact: