MWI BMW NA Evaluation Form

TO: BMW Mediation Participants

FROM: Marcus Stergio, BMW Dispute Resolution Process Administrator

RE: BMW Post-Mediation Evaluation Form

Please take a moment to complete the following post-mediation evaluation to help us refine our service and better assist the parties. We value your input and appreciate your time in completing the evaluation. Should you have questions, please contact Marcus Stergio at mstergio@mwi.org or 617-895-4029.

Thank you.

Contact Information (optional)
Name
Email
Phone
Case Information
MWI Case Number (e.g., 2011-1234)
Mediation Date(s)
Questions
1. How satisfied were you with the promptness of MWI's response to your request for mediation?
2. How satisfied were you with the case management from MWI?
3. Please rate your overall satisfaction with BMW prior to the mediation.
4. Please rate your overall satisfaction with BMW after the mediation.
5. Please rank the Mediator using the appropriate number (5 high - 1 low) in the following areas:
Listening and Communication Skills
Creativity
Impartiality and Fairness
Overall Effectiveness
6. Would you recommend this process to other BMW Dealers to resolve a dispute?
- Yes
- No
Why or why not?
7. What did you like about the BMW Mediation Process?
8. What did you dislike about the BMW Mediation Process?
9. What suggestions do you have for improving the mediation process and/or the administration of the process?

MWI BMW NA Evaluation Form

Contact Information (optional)

Case Information

Questions

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