Zoe Doran

Organizational Ombuds

De-Escalation Isn’t a Script, It’s a Sequence

By Elizabeth Hill, Director of Communications & Development, MWI Most de-escalation advice fails because it…

Zoe DoranFebruary 4, 2026

Organizational Ombuds

What Workplace Conflict Trends in 2026 Are Showing Us

By Elizabeth Hill, Director of Communications & Development In many organizations, conflict doesn’t arrive loudly. It doesn’t announce itself…

Zoe DoranJanuary 12, 2026

Organizational Ombuds

Understanding Organizational Ombuds Through Metaphors

By Zoe Doran, Program Coordinator We've written a lot about what an organizational ombuds is,…

Zoe DoranDecember 5, 2025

Dispute Management System Design

Navigating Change in the Age of Modernization: Leaning In (Part 4 of 4)

Navigating Change in the Age of Modernization: Leaning In By Vik Kapoor This four-part series…

Zoe DoranNovember 25, 2025

Dispute Management System Design

Navigating Change in the Age of Modernization: Leading Through Emotion (Part 3 of 4)

Navigating Change in the Age of Modernization: Leading Through Emotion By Vik Kapoor Change is…

Zoe DoranNovember 19, 2025

Organizational Ombuds

How Leaders Can Encourage Employees To Speak Up

By Chuck Doran What keeps you up at night? When I ask organizational leaders this…

Zoe DoranNovember 13, 2025

Dispute Management System Design

Navigating Change in the Age of Modernization: Seeing the Unknown (Part 2 of 4)

Navigating Change in the Age of Modernization: Seeing the Unknown By Vik Kapoor We rely…

Zoe DoranNovember 12, 2025

Organizational Ombuds

How To Amplify The Effectiveness Of HR And Compliance With An Organizational Ombuds

By Chuck Doran For more than two decades, my work has focused on providing companies…

Zoe DoranNovember 12, 2025

Mediation

Facilitation over Fixing: Reflections on an Internship at MWI

Whether you are new to the ombuds professional, been in the field for decades, or…

Zoe DoranNovember 3, 2025

Announcements

SOC2 Type2 Compliance – MWI’s Commitment to Data Privacy and Security

Confidentiality is an essential component of ombuds work, and this is just one more way…

Zoe DoranAugust 11, 2025

De-Escalation Isn’t a Script, It’s a Sequence

What Workplace Conflict Trends in 2026 Are Showing Us

Understanding Organizational Ombuds Through Metaphors

Navigating Change in the Age of Modernization: Leaning In (Part 4 of 4)

Navigating Change in the Age of Modernization: Leading Through Emotion (Part 3 of 4)

How Leaders Can Encourage Employees To Speak Up

Navigating Change in the Age of Modernization: Seeing the Unknown (Part 2 of 4)

How To Amplify The Effectiveness Of HR And Compliance With An Organizational Ombuds

Facilitation over Fixing: Reflections on an Internship at MWI

SOC2 Type2 Compliance – MWI’s Commitment to Data Privacy and Security

Organizational Ombuds

Other Services

Negotiation Workshops

Mediation Training

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