Chuck Doran

Dispute Management System Design

Case Study: Google’s Employee Walkout and Conflict Management Systems

Following the aftermath of Google's employee walkout, the company has an opportunity to create a…

Chuck DoranNovember 29, 2018

Difficult Conversations Negotiation

Prepare for Difficult Holiday Conversations with the “Angry Uncle Bot”

The New York Times created an "Angry Uncle Bot" to help you practice difficult holiday…

Chuck DoranNovember 21, 2018

Influence Without Authority Mediation Negotiation

Deep Canvassing and The Power of Active Listening

The modern technique of deep canvassing encourages active listening, and its positive impact is backed…

Chuck DoranNovember 1, 2018

Negotiation

How to Manage Emotions in Negotiations

Normalizing our emotional reactions in negotiations helps us to manage their effects, and it allows…

Chuck DoranOctober 23, 2018

Influence Without Authority Negotiation

The Power of Building Strong Relationships

You can benefit from shifting your focus away from immediate, substantive outcomes to considering what…

Chuck DoranAugust 28, 2018

Negotiation

How to Create Value With a Positive No

Learning to deliver a positive no in an interest-based, intentional way is an essential skill…

Chuck DoranJuly 20, 2018

Mediation

Five Books Every Mediator Should Read

Whether you are new to mediation, been in the field for decades, or just want…

Chuck DoranJune 7, 2018

Negotiation

What are Objective Standards?

Understanding and utilizing objective standards helps us to define what is fair and can result…

Chuck DoranMarch 2, 2018

Dispute Management System Design

Effective Icebreakers for Improved Facilitation

Effective icebreakers are an essential tool for trainers and facilitators looking to learn more about…

Chuck DoranFebruary 15, 2018

Organizational Ombuds

How should ombuds refer to parties in sexual harassment cases?

Using litigation-inspired terms by default misses an opportunity to promote a more effective ombuds process…

Chuck DoranJanuary 29, 2018

Case Study: Google’s Employee Walkout and Conflict Management Systems

Prepare for Difficult Holiday Conversations with the “Angry Uncle Bot”

Deep Canvassing and The Power of Active Listening

How to Manage Emotions in Negotiations

The Power of Building Strong Relationships

How to Create Value With a Positive No

Five Books Every Mediator Should Read

What are Objective Standards?

Effective Icebreakers for Improved Facilitation

How should ombuds refer to parties in sexual harassment cases?

Organizational Ombuds

Other Services

Negotiation Workshops

Mediation Training

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