Jacqueline Villafañe

About Jacqueline

Jacqueline Villafañe, Psy.D., is an Organizational Ombuds with MWI and brings more than 20 years of experience supporting leaders, teams, and organizations through complex conflict and change.

She provides ombuds services grounded in neutrality, confidentiality, and practical options-building, helping visitors navigate concerns and identify constructive pathways forward.

Jacqueline’s work spans corporate, nonprofit, health, academic, and government sectors, where she partners across hierarchies and global boundaries to improve performance, engagement, and trust.

Approach

Jacqueline combines ombuds practice, executive coaching, mediation, facilitation, organizational development, and change management to help people and systems work more effectively.

As a certified executive coach, she partners with leaders to generate insights that strengthen leadership effectiveness, sharpen communication, reinforce accountability, and drive meaningful impact in high-stakes environments.

She also designs and facilitates conversations and learning experiences for groups, including team reset sessions, cross-functional alignment conversations, and culture-building workshops.

Background

As a trained mediator and conflict resolution practitioner, Jacqueline helps parties move from positions to interests and toward durable agreements when appropriate.

She brings deep organizational development expertise, including an organizational design certification that supports role clarity, operating model refinement, and healthier ways of working.

Jacqueline is change management certified and applies structured approaches to improve adoption, reduce resistance, and sustain implementation.

She also administers and debriefs psychometric assessments to accelerate self-awareness, team effectiveness, and leadership development.