Organizational Ombuds
Lexi Wolfe is an experienced conflict resolution and organizational Ombuds professional with over a decade of expertise helping individuals and teams navigate complex workplace dynamics and strengthen communication. Most recently, she served as an Associate Ombudsman at the U.S. Department of Energy (DOE) from 2019- 2025 and concluded her tenure serving as the Acting Director. In this role, she provided Ombuds services such as raising systemic issues to top leadership and helping management teams navigate organizational challenges. Previously, she served as an Ombudsman Specialist at the Transportation Security Administration (TSA), offering services to a diverse, geographically distributed workforce. Lexi played a key role in launching and managing the U.S. Small Business Administration’s (SBA) Conflict Resolution Center, which provides confidential, neutral services to resolve workplace conflicts through mediation, facilitation, and coaching. She also served as a Community Relations Services Intern with the U.S. Department of Justice, helping de-escalate community-based conflicts involving multiple parties in New York and New Jersey. Before transitioning to conflict resolution, Lexi worked as a management consultant helping private sector and nonprofit clients develop strategic solutions to emerging business needs. Lexi holds a Master of Science in Negotiation & Conflict Resolution from Columbia University and a Bachelor of Arts in Journalism and Mass Communications from the University of North Carolina at Chapel Hill. She is certified as an Organizational Ombuds Practitioner (CO-OP) from the International Ombuds Association (IOA) and an Associate Certified Coach (ACC) from the International Coaching Federation (ICF) and has extensive experience designing and delivering conflict resolution and communication training.
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