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Ombuds Consulting & Support

MWI helps organizations build, strengthen, and sustain organizational ombuds programs. In addition to providing organizational ombuds services, MWI works with established in-house ombuds programs, organizational leaders, and contract ombuds providers to support programs at every stage. Whether an organization needs short-term help, additional capacity, data and reporting support, or guidance strengthening an existing program, MWI brings experienced ombuds practitioners and the infrastructure needed to help programs continue serving their communities.

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Ombuds Continuity Support

Helping programs continue serving their communities.

Strong organizational ombuds programs are built over years through relationships, trust, and consistent service. A leave of absence, retirement, unexpected departure, or temporary increase in demand should not put that investment at risk.

MWI’s Ombuds Continuity Support helps organizations maintain access to ombuds services and gives leaders time and flexibility to make thoughtful decisions about the future.

Our goal is not to replace programs. It is to help them continue.

Especially Helpful For

  • Organizations with solo ombuds offices
  • Newer ombuds programs
  • Programs preparing for a retirement or leadership transition
  • Organizations experiencing increased demand
Coverage During Transitions
Leaves, retirements, departures, and searches.
Additional Capacity
Support for solo ombuds offices and small teams.
Backlog Support
Help managing visitor backlogs and periods of increased demand.
New Ombuds Support
Hiring, onboarding, and mentoring support.
Program Stabilization
Longer-term support while programs strengthen and plan for the future.

Questions? Email Liz Hill, Director of Development, at ehill@mwi.org.

Ombuds Program Consulting

Support for new and established programs.

MWI provides consulting and support to organizations and organizational ombuds professionals seeking to strengthen new or established programs.

Ombuds office design and implementation
Charter development and review
Program assessments
Strategic planning and program growth
Consultation on reporting structure, scope, visibility, and stakeholder engagement
Workshops for individual ombuds and teams looking to build ombuds, mediation, facilitation, and other conflict resolution skills
One- to two-hour consultations or longer-term consulting engagements

Questions? Email Josh Hoch, Director of Ombuds Services, at jhoch@mwi.org.

Data Collection and Reporting Support

Turn program data into meaningful organizational learning.

Meaningful data can help ombuds programs identify trends, communicate value, and support organizational learning while maintaining confidentiality and aligning with IOA standards.

MWI provides support with:

  • Database design, redesign, and reimagining.
  • Data collection practices.
  • Data analysis and reporting.
  • Presentation of trends and themes.
  • Strategic reporting approaches that are clear, useful, and consistent with ombuds principles.

Questions? Email Dana Hinojosa, Director of Strategic Engagement, at dhinojosa@mwi.org.

Support for External Ombuds Providers

Support to help external ombuds providers serve clients well.

Do you have a potential ombuds client in mind and need support to make it happen?

MWI can help external ombuds providers with the infrastructure needed to serve clients well.

Built for Practitioners Who Need Backup

This support can help external ombuds providers move from a promising opportunity to a workable client engagement with the administrative, contracting, and reporting infrastructure needed to serve organizations effectively.

Client Management
Contracting
Charter Development
Liability Insurance
Marketing Materials
Data Management and Reporting

Questions? Email Chuck Doran, Executive Director, at cdoran@mwi.org.

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