Jen G. Sims

Organizational Ombuds
jen-ombuds@mwi.org

 

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Jen G. Sims has provided conflict management and collaboration services as an external consultant and professional neutral to diverse organizations in different industries for more than 20 years. She has been a mediator both in Hawaii and Texas since 2005. She has also facilitated large, complex public policy issues. Previously, she was the Staff Ombuds Office for the University of Texas, where she founded this office and directed it for more than six years. She is an ombuds because she believes people want to do good work and be respected. Though conflicts are inevitable, they also offer opportunities for positive change, learning, and professional development. Before becoming an ombuds, she served in various administrative, teaching, and research roles for the Hawaii State Judiciary and the University of Hawaii. Her practice emphasizes informal methods to address situations that aren’t working well for visitors. Jen applies observation skills, deep listening, inquiry, sense-making, and assessment of patterns to uncover possible responses a visitor might consider. She tries to encourage taking multiple perspectives for a better understanding of the situation a visitor is dealing with.

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