Prepare Your Information
Gather the details of the dispute and any required supporting documentation.
BMW of North America Request for Mediation
Please review the filing instructions, complete the online request form, and submit the required $1,500 deposit to initiate the mediation process.
How to File
Complete the Form
Submit the online Request for Mediation form provided below.
Submit the Deposit
Pay the $1,500 deposit using one of the available payment methods.
Information and Documents Needed
- Request for Mediation: Describe the facts involved in the dispute and explain why you are seeking mediation. Your response may not exceed 5,000 characters.
- Audit Summary: If the results of an audit are in dispute, upload the one-page debit summary from BMW NA Audit Services as a PDF.
- Filing Deposit: A $1,500 deposit is required and will be applied as a retainer against mediation fees and expenses.
Representation by Counsel
Mediation is a non-adversarial process that gives the dealer and BMW NA an opportunity to resolve matters in a business-to-business setting.
Anticipated Mediation Costs
- Online mediation via Zoom: Approximately $1,800 to $2,000 per party
- In-person mediation: Approximately $4,000 to $7,000 per party, dependent on location
In-person estimates include travel, hotel, meeting space, meals, and other potential expenses. All mediation costs are divided equally between the dealership and the manufacturer.
Please refer to page 8, Item D, “Expenses,” in the BMW NA Dispute Resolution Process for additional information.
Pay the $1,500 Deposit
The deposit is applied toward mediation fees and expenses. To pay online, visit MWI’s PayPal page and select “Send.”
Pay Deposit OnlineFor ACH instructions, contact Lisa Dowell at ldowell@mwi.org. Checks payable to Mediation Works Incorporated may be mailed to MWI, 40 Court Street, 5th Floor, Boston, MA 02108.
Request for Mediation Form
Complete all required fields and attach any supporting documentation. Please review your information before submitting the form.
Alternative Submission Option
You may instead scan the completed BMW Request for Mediation form and all attachments and email them to Clarice Parsons, MWI’s BMW Administrator, at cparsons@mwi.org.
Questions About Filing?
Contact Clarice Parsons, MWI’s BMW Administrator, at cparsons@mwi.org or 617-895-4030.
