Ombuds Consulting & Support

In addition to providing direct organizational ombuds services, MWI works with established ombuds to help them address and overcome challenges facing their program. MWI provides a range of options from one to two hour consultations to longer term in-depth consulting engagements that will help solidify your program and address multiple challenges.

MORE INFO

MWI offers the following consulting and support to new and established ombuds providers:

Outsourced Ombuds Services & Consulting

Coverage – Short-term ombuds coverage during leaves, transitions, and to help manage visitor backlog.
Training – Workshops for individual ombuds and teams looking to build their ombuds, mediation, facilitation, and other ADR skills.
Consultation – Expert guidance on ombuds office set-up, creating or updating your charter, and other support.

Questions? Email Chuck Doran, Executive Director, at cdoran@mwi.org

Data Collection & Consulting

Database Design – Assistance with the creation, redesign, and reimagining of ombuds databases.
Data Collection – Guidance on practices for efficient data collection and analysis.
Data Presentation (Reporting) – Consulting on how to analyze, summarize and present data in strategic and engaging ways that align with IOA standards.

Questions? Email Dana Hinojosa, Director of Strategic Engagement, at dhinojosa@mwi.org

Outsourced Ombuds Services & Consulting

Interested in serving on MWI’s Outsourced Ombuds Panel? Visit https://www.mwi.org/ombuds-panel-application to learn more about the application process, how MWI works with clients, and other details.
Have a potential ombuds client in mind and need support to make it happen? MWI can help with client management, contracting, charter creation, liability insurance, marketing materials, and data management – so you can focus on ombudsing!

Questions? Email Josh Hoch, Director of Ombuds Services, at jhoch@mwi.org