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Ombuds Consulting & Support

In addition to providing direct organizational ombuds services, MWI works with established ombuds to help them address and overcome challenges facing their program. MWI provides a range of options from one to two hour consultations to longer term in-depth consulting engagements that will help solidify your program and address multiple challenges.

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MWI offers the following consulting and support to new and established ombuds providers: 

Organizational Ombuds Services & Consulting

  • Coverage – Short-term ombuds coverage during leaves, transitions, and to help manage visitor backlog.  
  • Training – Workshops for individual ombuds and teams looking to build their ombuds, mediation, facilitation, and other ADR skills. 
  • Consultation – Expert guidance on ombuds office set-up, creating or updating your charter, and other support. 

 Questions? Email Chuck Doran, Executive Director, at cdoran@mwi.org

Data Collection & Consulting  

  • Database Design – Assistance with the creation, redesign, and reimagining of ombuds databases. 
  • Data Collection – Guidance on practices for efficient data collection and analysis. 
  • Data Presentation (Reporting) – Consulting on how to analyze, summarize and present data in strategic and engaging ways that align with IOA standards. 

 Questions? Email Dana Hinojosa, Director of Strategic Engagement, at dhinojosa@mwi.org  

Organizational Ombuds Services & Consulting  

  • Do you have a potential ombuds client in mind and need support to make it happen? MWI can help with client management, contracting, charter creation, liability insurance, marketing materials, and data management.

 Questions? Email Josh Hoch, Director of Ombuds Services, at jhoch@mwi.org 

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