CIC is a global leader in building and operating innovation campuses that support the growth of entrepreneurs and startups with offices throughout the world, including Japan, Poland, the Netherlands and the US. MWI has provided outsourced ombuds services to CIC since 2018.
MWI has had an exclusive contract with General Motors Corporation (GM) since 2005 to provide mediation and arbitration services to resolve all contractual conflicts between GM Dealers and General Motors. GM’s unique ADR process involves a three-person mediation panel consisting of an experienced MWI mediator and a GM Dealer and a GM Management person trained in mediation. MWI’s qualified mediators and arbitrators have experience in the resolution of automotive-franchise disputes. The parties benefit from the combination of working with an experienced process expert from MWI and two industry specialists from the automotive industry. MWI is the sole provider of mediation and arbitration under the dealer sales and service agreement to all divisions of GM throughout the United States including Chevrolet, Cadillac, Buick, and GMC.
MWI began working with ADI in 2006 to develop and implement a negotiation skill-building initiative for ADI’s sales teams world-wide. After spending seven months designing a custom two-day Negotiation Skills Workshop, complete with ADI specific role plays, case examples, and internal process components, MWI began a world-wide roll-out in 2007, with an initial workshop in Tokyo, Japan in January 2007. This first round of implementation began in Munich and continued in Paris, Boston, San Jose, Tokyo and China (Shanghai and Taipei). Following training, MWI worked with ADI to ensure the principles and concepts delivered were incorporated into ADI’s internal negotiations process through the use of MWI’s negotiation coaching services. This comprehensive approach to corporate learning and behavior change has been implemented successfully with other clients. ADI reported that the project produced a $100M ROI achieved within the first year of implementation.
MWI is the exclusive provider of ADR services for BMW NA and its dealers. MWI provides mediation services for contractual disputes between BMW NA and BMW Dealers and the contract covers BMW Passenger Car, the Mini, the Sports Activity Vehicle (SAV) and the BMW Motorcycle Divisions. The process for alternative dispute resolution also includes Rolls-Royce Motor Car LLC, NA.
Starting in 2002, MWI worked with Coca-Cola Enterprises (CCE) to implement and refine their company-wide dispute resolution program called “Solutions”. In an effort to proactively address employee concerns, senior management at CCE approved a plan to launch a comprehensive ADR program designed to assist every CCE employee to resolve disputes early and often. CCE’s Solutions Program has successfully provided mediation, arbitration, training and other ADR services to over 40,000 employees across the country. Since the inception of the program, CCE has eliminated employment litigation with covered employees.
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