Consumer Automotive Arbitration

Request Automotive Arbitration

MWI administers consumer automotive arbitration matters arising under arbitration clauses contained in motor vehicle purchase and related automotive contracts. The arbitration process provides consumers and dealerships with a structured way to resolve covered disputes economically and efficiently.

About Consumer Automotive Arbitration

Consumer automotive contracts may include an arbitration clause requiring certain disputes between the consumer and dealership to be resolved through arbitration. When the applicable clause provides for MWI to administer the matter, either eligible party may begin the process by submitting the filing form below.

During arbitration, the consumer and dealership have an opportunity to present information relevant to the dispute. The arbitrator considers the parties’ submissions and issues a decision consistent with the applicable contract and arbitration requirements.

How to File for Arbitration

Complete the filing form

Provide the requested contact, contract, and dispute information in the form below.

Attach a description of the dispute

Upload a short written description explaining what happened, the issue to be decided, and the resolution you are seeking.

Submit the filing form

Review the information carefully, acknowledge the filing terms, and submit the completed form to MWI.

Pay the filing fee

After submitting the form, you will be taken to a payment page. Pay the $225 non-refundable filing fee online or follow the instructions to mail a check to MWI.

Payment Is Required to Complete Your Filing

Submitting the form does not complete the arbitration filing. After the form is submitted, you will be directed to a separate payment page where you may pay the $225 non-refundable filing fee online or obtain instructions for paying by check.

Your filing will not be considered complete until MWI receives the filing fee.

What to Prepare

The consumer automotive contract containing the arbitration clause
Your complete contact information
The other party’s contact information, if available
A short written description of the dispute
The resolution or outcome you are seeking
Information about legal counsel, if applicable
A method of payment for the $225 filing fee

What Happens Next

After MWI receives the completed form, supporting documents, and filing fee, MWI will review the submission and contact the parties regarding the next steps in the arbitration process.

If you choose to pay by check, the filing will remain pending until MWI receives the payment.

Please make sure the email address and telephone number included in the form are accurate so MWI can reach you.

Important Filing Information

This arbitration is based on the arbitration clause contained in the applicable consumer automotive contract. Before submitting the form, carefully review the arbitration clause, the filing acknowledgments, and all other terms included in the form. The arbitrator’s decision may be final and binding as provided by the applicable contract and governing law.

Questions Before You File?

Contact Josh Hoch, MWI’s Director of Mediation and Arbitration Services.

Call 617-895-4028 Email Josh Hoch

Consumer Automotive Arbitration Filing Form

Complete all required fields, upload the requested documents, review the filing terms, and submit the form.

After you submit the form: You will be taken to a separate payment page. You may pay the $225 non-refundable filing fee online or follow the instructions to mail a check to MWI. Your filing is not complete until payment is received.

Party Requesting Arbitration:
Consumer, Counsel, or Company – Corporate Name and DBA Name:
Full Name*
Address*
Street Address Address Line 2 City State ZIP Code
Email*
Phone*
Please indicate below whether you will be represented by legal counsel at the Arbitration:*
- Yes, I will be represented by Counsel
- No, I will not be represented by Counsel
Other Party to the Arbitration:
Consumer, Counsel, or Company – Corporate Name and DBA Name
Full Name*
Address
Street Address Address Line 2 City State ZIP Code
Email
Phone
The undersigned understand and agree that the submission and execution of this form constitutes an agreement to submit to final binding arbitration in accordance with the motor vehicle purchase contract.

The undersigned further agree not to call any representative of Mediation Works Incorporated (MWI) or the arbitrator(s) as a witness or as an expert in any pending or subsequent litigation or arbitration involving the parties or matters relating to this dispute. The undersigned further agree that all representatives of MWI and MWI Arbitrators will be disqualified as witnesses or experts in any pending or subsequent litigation or arbitration to this dispute. The undersigned agree to defend all representatives of MWI and all MWI Arbitrators from any subpoenas from outside parties arising out of or related to this or any Appeal. The undersigned agree that no representative of MWI or MWI Arbitrator is a necessary party in any arbitration or judicial proceedings relating to this dispute. The undersigned agree that no representative of MWI or MWI Arbitrator will be liable to any party for any act or omission in connection with the arbitration of this dispute. The undersigned agree not to initiate any legal action.
By:*
Title:*
Date*
One-page description of the dispute
Max. file size: 80 MB.

Need assistance with the form or payment process? Call 617-895-4028 or email jhoch@mwi.org.