If you experience any kind of workplace issue and you are not sure what to do or who to talk to, the ombuds team is here for you!
We can help with any workplace issue, including:
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About the Ombuds Team at CIC:
CIC employees are welcome to contact one of the ombuds below to discuss your concerns and options for resolution. Even though CIC has ombuds dedicated to each CIC campus worldwide, CICers are welcome to contact any ombuds they would like to work with.
CIC North America
Jai Calloway (pronounced “Jay-ah”) (jai-ombuds@mwi.org) is an experienced, people-focused ombudsperson with a mission to redefine the way people understand and work together by harnessing the power of difference. Jai has spent over ten years working and studying conflict resolution methodology and its intersection with diversity and inclusion within organizational settings. Jai previously served as Corporate Ombuds for Halliburton Oil Services and serves as an external organizational ombuds for small businesses cross-industry. She is an alumnus of the Pepperdine Caruso School of Law – Straus Institute of Dispute Resolution. Jai was Vice-Chair of the American Bar Association Dispute Resolution Section and was Chair of the International Ombuds Association Diversity, Equity, Inclusion, and Belonging (DEIB) Task Force. In addition to her work as an ombuds, Jai works as an organizational development consultant, where her focuses are conflict resolution, employee engagement and diversity & inclusion. Schedule a time to talk with Jai by sending an email to jai-ombuds@mwi.org or by calling 346-546-9396.
Chuck Doran (chuck-ombuds@mwi.org) is an experienced ombuds, mediator, and dispute resolution trainer. Chuck is a Certified Organizational Ombuds Practitioner (CO-OP) and a member of the International Ombudsman Association who completed ombuds training with the IOA in 1995. Chuck has served as an ombuds for the New England Chapter of the Association for Conflict Resolution and serves as an external organizational ombuds for a companies and universities around the US. In addition to his ombuds work, Chuck works nationally and internationally as a dispute resolution trainer and consultant with corporate, governmental and non-profit clients including Coca-Cola Enterprises, General Motors, Bose Corporation, and the Harvard Negotiation Project at Harvard Law School. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation and chaired two regional ADR Conferences in 1997 and 1999. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association’s Dispute Resolution Advisory Group and is a past president of the Association for Conflict Resolution, New England Chapter. Chuck is also a Distinguished Fellow with the International Academy of Mediators (IAM) and a past president of IAM’s Board of Governors. Read about Chuck’s work as an ombuds by clicking here. Book a time to talk with Chuck at: https://calendly.com/chuckdoran or by calling 617-895-4026.
CIC Rotterdam
Willem Kweens (willem-ombuds@mwi.org) is a Certified Organizational Ombuds Practitioner (COOP) who began his work as an ombuds within Mars Inc. in 2009. Willem was initially responsible for Central- and Eastern Europe and for Western Europe (approx. 15.000 Associates spread across 60+ sites). He served factories and multi-segmented offices at Mars. The Mars Ombuds-Team reported into the CEO of Mars and served as an alternative communication channel where associates could share work related issues, based on the four cornerstones of IOA’s Standards of Practice. Willem was also part of setting up an additional virtual ombuds tool within Mars and was responsible for tendering, designing, and implementing this completely virtual environment to serve 70-80k Associates globally. In addition to providing ombuds services for employees, Willem was responsible for the finance/budgets and multiple ombuds-team OD / reorganizations within the team. In addition, he served as an IOA Board member, was a member of the IOA Executive Committee, and served as an IOA Finance Committee member/Assistant Treasurer. Willem provides his clients with the following skills and commitments which include being a good listener, having a lot of patience, all while being diplomatic and respectful to other people without losing his managerial courage to do what needs to be done. Willem is fluent in Dutch, German and English. Contact Willem via willem-ombuds@mwi.org or by calling +31 612 960 403.
CIC Tokyo
Keiko Suzuki (keiko-ombuds@mwi.org) has extensive experience in human resource management, executive coaching, mediation, training, and consulting throughout her twenty-year career with JPMorgan, General Electric, and Estee Lauder Group of Companies in Tokyo and New York City. As a consultant, Keiko has experience with a broad spectrum of clients including major Japanese and foreign finance, consumer goods, telecommunication, recruiting, and pharmaceutical companies. Keiko specializes in a range of organizational and management development solutions including assessment, change strategy formation, leadership development, offsite meeting facilitation, performance management, and career development. Keiko works directly with senior managers in a coaching capacity, as well as engages in other training and development methods for improving communication, coaching skills, feedback, change management, and diversity & inclusion. Keiko completed the Ombuds Foundations Course with the International Ombuds Association in 2016. Since 2020, she has taught mediation at Kumamoto University and conflict coaching at the Hitotsubashi University Business School (ICS). Keiko is a trained and certified coach (ICF, GTCI Team Coach, NLP & Processwork), EAP counselor, and mediator. She is a practitioner of psychometric assessment instruments including Situational Leadership, Team Management Profile, Strength Development Inventory, Lumina Spark, and Personnel Decisions International Assessment. Contact Keiko via keiko-ombuds@mwi.org or by calling +(81) 80-1160-5919.
CIC Warsaw
Jan Gałkowski is an ombuds sociologist (M.A., Ph.D.) and an ethicist (M.A. in Applied Ethics). He teaches social theory and social and research ethics at the Institute of Sociology, University of Rzeszów, Poland. He is also a court-appointed mediator and an academic mediator specializing in employee mediation. In 2021-2022, he was the Rector’s Plenipotentiary for Equal Treatment and was responsible, among others, for the resolution of conflicts in situations related to diversity, equity, and inclusion (DEI) and for creating university policies and procedures to develop a healthy work and study culture. In 2022, he was appointed the first academic ombudsperson at the University of Rzeszów. He is a member of the International Ombuds Association (IOA), the European Network of Ombudsmen in Higher Education (ENOHE), the Anti-discrimination Education Society (TEA), as well as co-founder and member of the board of the Academic Network for Equality and Security (ASBiR). Jan is also a trainer specializing in discrimination, GBV, employee rights, gender equality plans (GEPs), safety and equality in the workplace, inclusive language, listening and communication skills, and the rights of gender-diverse persons. He has spoken at ENOHE conferences and other events. He earned his Master’s at KU Leuven and a Doctorate at The John Paul II Catholic University of Lublin.(jan-ombuds@mwi.org) Contact Jan via jan-ombuds@mwi.org or by calling +48 737 665 606.
The CIC Ombuds Team was established under a charter approved by CIC’s CEO. A copy of that charter is available here. The charter incorporates by reference the Code of Ethics and Standards of Practice of the International Ombuds Association (IOA) and requires that the CIC Ombuds Team adhere to the IOA Code of Ethics and Standards of Practice. The charter, as well as the IOA Code of Ethics and Standards of Practice, contain important information about the CIC Ombuds Team and the manner in which it functions.
Due to the independent, impartial, informal, and confidential nature of the ombuds function, communication with the ombuds does not constitute formal notice to CIC.
